Colorado Springs Utilities informed customers that some of their information was stolen in June.
According to a letter sent to customers, data stored by a subcontractor of Utilities was "accessed by an unauthorized party" June 15. Utilities was notified of the incident July 6, the letter states. The information included names, addresses, Colorado Springs Utilities account numbers, email addresses and phone numbers. Roughly 200,000 accounts were in the file that was accessed.
Given that no sensitive, proprietary or confidential data such as social security numbers or credit card numbers were stolen, Utilities said the occurrence is not defined as a data breach. Utilities chose to "proactively notify" customers of the data disclosure for the sake of transparency, the company's website reads.
Steve Berry, a spokesperson for Utilities, said the decision was made given the number of scams being perpetrated on the public currently. Berry said Utilities wanted people to be more informed and know that just because someone has their account number, it doesn't mean they are a legitimate source.
Berry encouraged customers who had questions to call Utilities and verify any communication they may receive. The website reminds customers that Utilities will never call and demand sensitive information "such as credit cards, payment or social security numbers."