The owners of a Colorado Springs roofing company that once held an A- rating from the Better Business Bureau have been arrested, accused of taking thousands of dollars for work that was never done.
Joshua Noel, 42, was arrested Wednesday in three separate cases, court records show. In one, he is suspected of theft between $20,000 and $100,000, and in two, he is suspected of theft between $2,000 and $5,000. His wife, Christina Noel, 42, was arrested the same day in two separate cases on suspicion of theft between $2,000 and $5,000.
"Since the arrest, additional victims have come forward alleging demands for money with the threat of property liens with the refusal to comply," police said in a news release. "These additional cases are still being investigated."
Until recently, Quality Roofing was a reputable contractor in good standing with the Better Business Bureau.
The company lost accreditation from the Better Business Bureau April 28, but at one point, it had an A- rating, a BBB spokeswoman confirmed. The company was founded in 2003, according to its page on the BBB website.
An El Paso County sheriff's deputy investigating the company pulled up its Facebook page and "found positive reviews until 2017 at which point approximately six negative reviews were posted on the page," arrest documents show. "He researched the Better Business Bureau (BBB) website, and found seven complaints against the company."
Reviews posted on Google have also been primarily negative in recent months, citing a lack of progress despite payments being made and a lack of communication. In years past, customers posted glowing, five-star reviews.
When the couple was arrested, the Colorado Springs Police Department was investigating at least four complaints against the company, court records show. At least two more are being investigated by the El Paso County Sheriff's Office.
In each case - all of which began in fall 2016 - Quality Roofing cashed customers' down payments "even though little to no work had been completed," the documents show. It wasn't long before the company's phone was abruptly disconnected and its store location closed down.
A 65-year-old Colorado Springs man paid Quality Roofing a total of $8,457.95 in September and November 2016, according to the documents. By March 2017, no work had been completed and no materials had been delivered.
The man told police he called Quality Roofing two to three times a week during December, January and February but never received a response.
On May 24, shortly after Gazette news partner KKTV reported on customers' complaints about the roofing company, Joshua Noel responded to a detective's email, the documents show. In March and April, the detective made repeated attempts to call him at two different numbers before finally sending an email.
Noel made several excuses for why the work had not been completed, including that his daughter had a baby, he'd had arguments with his son and an employee had embezzled from his company, according to the documents.
The detective saw pictures of Noel and his family fishing and riding ATVs on his Facebook page during that time frame.
Anyone who believes they have been a victim of contractor fraud involving Quality Roofing or who has received a letter from Quality Roofing demanding money or face a mechanic's lien on their property is asked to contact the Colorado Springs Police Department at 444-7000.
Victims who live outside of Colorado Springs city limits are asked to contact the El Paso County Sheriff's Office at 390-5555.