General Dynamics subsidiary shutters 60-person office in Colorado Springs
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General Dynamics Information Technology Inc. will shut down the operation at 8610 Explorer Drive.

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A General Dynamics subsidiary will lay off 60 employees in Colorado Springs on Oct. 16 after it lost a contract to provide support to the Defense Intelligence Agency's Enterprise Service Desk.

General Dynamics Information Technology notified the Colorado Department of Labor and Employment last month that it will shut down the operation at 8610 Explorer Drive, Suite 215, but that the new contractor may offer jobs to "some of the affected employees" and it also has offered help to those employees to find other jobs within General Dynamics for which they may be qualified.

"We regret the impact this business circumstance will have on employees and their families," Doug Stone, a General Dynamics spokesman in Virginia, said in an emailed statement.

General Dynamics was awarded the work in 2011 by five-year task order valued at $40 million to consolidate seven regional service desks into locations in Colorado Springs and Washington, D.C. The company said in a 2011 news release that it provides 24-hour supervision for the agency's Enterprise Service Desk operated by its Directorate of Information Management and is responsible for ensuring unresolved service desk requests are routed to the appropriate support organizations and ensuring all incidents are promptly and accurately documented in the agency's incident tracking system.

The agency awarded a five-year task order in July valued at up to $167 million to CSC Government Solutions to support information technology requirements across the Defense Intelligence enterprise and the greater intelligence community, including the information technology service desk and transition-related activities.

CSC Government Solutions is a unit of CSRA, created in November when Computer Science spun off its government services operations into a separate company that merged with SRA International to create the largest information technology contractor to the U.S. government with 18,000 employees that generated $4.25 billion in revenue in the fiscal year ended April 1.

Shannon Booker, a CSRA spokeswoman in Falls Church, Va., declined Thursday to comment on the company's plans to complete the task order.

However, CSRA is advertising on its website service desk positions in Hanover, Md., and Bossier City, La., to provide Department of Defense Intelligence Information System personnel with an enterprise service operations center that includes "self-help knowledge portals, remove Service Desk resolution support and in-field customer engagement support." The jobs require the highest security clearance, at least two years of technical training and at least four years of technical or customer support experience.

Postings for jobs at both locations say the company "will be the first point of contact for IT (information technology) problem resolutions helping to increase user satisfaction, reduce resolution time, and consolidate and standardize remove and in-field customer support at the enterprise level."

Business Writer

Business Writer

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