Colorado Springs News, Sports & Business

Gazette Premium Content Washington 911 calls got stuck in Colorado

Associated Press Published: April 30, 2014

TACOMA, Wash. — A report to regulators on the statewide 911 outage in Washington says emergency calls failed because they were stuck in a processing center in Colorado.

In the report last week to the state Utilities and Transportation Commission, CenturyLink says an estimated 4,500 calls over a six-hour period early on April 10 were stranded at the center in Englewood, Colo., operated by the database manager Intrado. It ran out of capacity to route the calls.

The News Tribune reports (http://bit.ly/1o3ANiQ ) the outage affected 127 dispatch centers in Washington until calls were re-routed.

A state 911 project manager, Andy Leneweaver, says the outage also affected six-to eight call centers in North Carolina and about 11 in Minnesota.

Century Link and Intrado say changes have been made to prevent another such 911 outage.

Comment Policy

Our commenting system has changed. Please register or login with your gazette.com account to comment on a story. Click here for information.

You've reached 4 FREE premium stories this month

Simply register to continue. It's free.

Register Learn more

Already registered? Click here to login.

Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
SEP
20
SEP
21
SEP
22
SEP
23
SEP
24
SEP
25
SEP
26
SEP
27
SEP
28
SEP
29
SEP
30
OCT
1
OCT
2
OCT
3
Advertisement