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Nearly 300 jobs to be lost when Colorado Springs call center closes

October 31, 2017 Updated: November 2, 2017 at 2:15 pm
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photo - Alorica Inc. notified the state Department of Labor and Employment on Monday that it will shutter its call center Dec. 31 at the former Tiffany Square mall, west of Interstate 25 and Woodmen Road. (Image via Google Maps)
Alorica Inc. notified the state Department of Labor and Employment on Monday that it will shutter its call center Dec. 31 at the former Tiffany Square mall, west of Interstate 25 and Woodmen Road. (Image via Google Maps) 

A California company will eliminate nearly 300 jobs in Colorado Springs when it closes its local call center by year's end.

Alorica Inc. of Irvine, Calif., notified the state Department of Labor and Employment on Monday that it will shutter its call center Dec. 31 at the former Tiffany Square mall, west of Interstate 25 and Woodmen Road. The closing will result in the loss of 288 local jobs, the company told the state.

Alorica filed the notice with state officials to comply with the Worker Adjustment and Retraining Notification Act or WARN; the federal law requires employers with payrolls of 100 or more to alert workers 60 days before "mass layoffs." Mayor John Suthers was copied on the notice.

Company officials told the local employees that their positions are being moved to other facilities around the country, Alorica said via email in response to questions from The Gazette.

Alorica performs customer service work on behalf of other companies, such as those in the telecommunications, electronics, automotive, financial services and health care industries. The company says on its website that it has 104 locations in the United States and Canada and employs more than 50,000 people.

"This consolidation of different teams into one central location will enhance customer service experiences for our clients and their customers," Alorica officials said in their email to The Gazette. "This will occur as a result of streamlining employee training and development programs, sharing of best practices and creating operational efficiencies - all possible when large teams are located together."

Alorica said it's encouraging employees who are open to moving to apply for jobs at other company offices.

"For those unable to relocate, the company is providing outplacement services," the email said.

Alorica's Colorado Springs facility was opened in 2006 by PRC, another call center operator. Alorica acquired PRC in 2010.

Over the past several years, Alorica has added waves of employees in Colorado Springs to reflect increased client workloads. In 2013, it hired 200 people to add to a workforce that numbered 650. A year earlier, it hired 350 people.

The closing of Alorica's call center and loss of jobs comes at a time when the Springs' unemployment rate has been falling. In August, it declined to 2.7 percent - the second-lowest rate since 1990.

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Contact the reporter: 636-0228

Twitter: @richladen

Facebook: Rich Laden

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