Updated: February 21, 2014 at 7:40 pm
Colorado Springs Police said multiple 911 calls went unanswered Friday during phone system failures that started around 11 a.m.
During the outage, call-taking operations temporarily moved to a backup call center.
Just after 1:30 p.m., police reported that, though the emergency line was fixed, the non-emergency line was still on the fritz.
Despite the outages, police believe that all missed calls were returned and handled appropriately.