Reserving a rental car doesn't mean one will be waiting for you

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FILE - This May 9, 2011 file photo shows customers waiting in line at a Hertz rental car counter at San Jose International Airport in San Jose, Calif. Car rental agencies sometimes don't have enough cars to meet the demand. If there are no cars left at its airport rental facility, Hertz will let customers rent from a competitor and pay the difference, or pay for a cab to and from your hotel. (AP Photo/Paul Sakuma, file)