Colorado Springs News, Sports & Business

Economic development official: Comcast deal unlikely to affect Colorado Springs jobs

By Wayne Heilman Updated: February 13, 2014 at 3:46 pm

Comcast Corp.'s deal to acquire Time Warner Cable Inc. could conceivably lead to job losses in Colorado Springs, because both companies operate call centers in the city with about 800 employees in all.

But a Colorado Springs economic development official doesn't see much impact locally from the $45.2 billion deal.

Tammy Fields, senior vice president of business development for the Colorado Springs Regional Business Alliance, said Thursday she doesn't believe the transaction will result in local job losses, because the two call centers serve different markets and groups of customers.

Comcast's local call center employs 591 people who specialize in retaining the entertainment giant's existing customers. The company, which has 7,000 employees statewide, also has 237 other employees in Colorado Springs who handle installation, repair, network operations, sales and marketing and administrative support for its television, Internet access, telephone, home security and business services.

Time Warner Cable has about 750 employees at its Colorado Springs call center - the company's largest - to assist residential customers with billing, repairs and other questions about cable service. Most of the calls come from California, where Time Warner dominates the cable market.

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