Colorado Springs News, Sports & Business

Gazette Premium Content Alorica to hire 200 for Springs call center

WAYNE HEILMAN Updated: April 4, 2013 at 12:00 am

California-based call center operator Alorica plans to hire 200 for its Colorado Springs call center within the next two months as it expands to handle additional work from telecommunications, electronics and credit monitoring clients.

The company has scheduled an open house during which applicants will be interviewed and be asked to complete an assessment of their computer and problem-solving skills; it will run from 9 a.m. to 3 p.m. April 13 at the center, 6805 Corporate Drive. Job candidates also can apply online at www.aloricajobs.com, apply in person at the center between 9 a.m. and 4 p.m. on weekdays or call the center’s recruiting office at 262-5698 or recruiter Betty Cano at 262-5603.

Applicants must be at least 18, have a high-school diploma or GED and have basic reading, writing and math skills as well as the ability to learn how to use customer-service software. Although customer service or call center experience is preferred, Alorica will consider graduating high-school seniors and other entry-level applicants. New hires earn $9 an hour during training that lasts two to nine weeks and $10 an hour after, and receive a benefit package that includes health and life insurance, a company retirement savings match, paid time off and tuition reimbursement.

Alorica employs 650 at its the Springs center, up from 500 six months ago. Phil Sanchez, site director of the Colorado Springs center, said the latest hiring results from additional work for all three clients as well as openings created by promoting 63 agents in the past three months.

“As we have expanded the center, we have promoted some employees because we want to keep our ratio of supervisors to agents at 1:16,” Sanchez said. “We believe strongly in creating opportunity for employees, clients and for the communities in which we reside.”

The Colorado Springs center was opened in 2006 by PRC, which was acquired in 2011 by Alorica. The company employs more than 20,000 at 40 call centers in 17 states, the Dominican Republic, India and the Philippines.

Contact Wayne Heilman: 636-0234 Twitter @wayneheilman
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