September 18, 2013 Updated: September 18, 2013 at 7:37 am
DENVER — AT&T is apologizing after flood victims complained of charges for excess texts.
The company issued a statement Tuesday saying it will not bill customers for flood-related calls based on their wireless-minute or text-message plans.
According to the Denver Post (http://tinyurl.com/pghcbfo ), one customer called to complain and a service worker offered them a plan that cost more money per month to cover it.
The company says it routinely suspends collections during emergencies.
Information from: The Denver Post, http://www.denverpost.com