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Gazette Premium Content AT&T apologizes for flood victim text charges

The Associated Press Updated: September 18, 2013 at 7:37 am
The Associated Press Updated: September 18, 2013 at 7:37 am • Published: September 18, 2013

DENVER — AT&T is apologizing after flood victims complained of charges for excess texts. The company issued a statement Tuesday saying it will not bill customers for flood-related calls based on their wireless-minute or text-message plans. According to the Denver Post...

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DENVER — AT&T is apologizing after flood victims complained of charges for excess texts.

The company issued a statement Tuesday saying it will not bill customers for flood-related calls based on their wireless-minute or text-message plans.

According to the Denver Post (http://tinyurl.com/pghcbfo ), one customer called to complain and a service worker offered them a plan that cost more money per month to cover it.

The company says it routinely suspends collections during emergencies.

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Information from: The Denver Post, http://www.denverpost.com

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