AT&T apologizes for flood victim text charges

By: The Associated Press
September 18, 2013 Updated: September 18, 2013 at 7:37 am

DENVER — AT&T is apologizing after flood victims complained of charges for excess texts.

The company issued a statement Tuesday saying it will not bill customers for flood-related calls based on their wireless-minute or text-message plans.

According to the Denver Post ( ), one customer called to complain and a service worker offered them a plan that cost more money per month to cover it.

The company says it routinely suspends collections during emergencies.


Information from: The Denver Post,

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