Alorica hiring 350 for Springs call center

WAYNE HEILMAN Updated: September 26, 2012 at 12:00 am • Published: September 26, 2012

California-based call center operator Alorica plans to hire 350 for its Colorado Springs call center by year’s end, including about 100 resulting from “growth opportunities with an existing client.”

The company has scheduled a job fair for applicants from 9 a.m.-4 p.m. Monday at the Pikes Peak Workforce Center, 1675 Garden of the Gods Road. Job candidates also can apply online at www.aloricajobs.com; they must have a high-school diploma or GED, basic reading, writing and math skills and the ability to learn how to use customer-service software. New hires will be paid a “competitive wage,” including during training that lasts several weeks, and receive a benefit package that includes health and life insurance, a company retirement savings match, paid time off and tuition reimbursement.

“Our company is looking for eager, dedicated and team-oriented employees,” Jay McAdoo, Alorica’s vice president of operations, said Wednesday in a press release. “Our current hiring need is not only an indicator of company growth, but also is an example of the company’s long-term commitment to economic growth for the Colorado Springs area.”

The hiring announcement comes a day after cable television giant Comcast Corp. announced plans to hire another 150 employees for its Colorado Springs call center, which specializes in retaining the company’s customers, as part of a restructuring of its call centers in the western U.S. Finding applicants for both centers shouldn’t be difficult — nearly 30,000 area residents were out of work in July, when the local unemployment hit an 18-month high of 9.7 percent,. More than 1,700 people attended a job fair last week hosted by the Pikes Peak Workforce Center.

A spokeswoman for Alorica declined to identify the client whose growth is triggering the hiring, but a job opening on its website indicated the company is seeking technical support agents that will provide “customer service and technical assistance for Samsung wireless products and accessories.” The opening also said “wireless experience is strongly preferred” as is an associate’s degree in a related field or equivalent work experience, including 12 months of customer service with online experience preferred.

Alorica employs about 500 at its call center in the Tiffany Square complex, 6805 Corporate Drive. The company held a job fair in March to fill 400 openings over the next two months that at the time would have doubled its workforce.

The Colorado Springs center was opened in 2006 by PRC, which was acquired last year by Alorica. The company employs more than 20,000 at 40 call centers in 17 states, the Dominican Republic, India and the Philippines. Alorica is a member of the Military Spouse Employment Partnership, which offers job possibilities for military personnel and their spouses.

Contact Wayne Heilman: 636-0234 Twitter @wayneheilman
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