Expanding call center will add up to 200 jobs

December 1, 2006
A New York health care management company is expanding its two-year-old Colorado Springs call center, with plans to hire at least 95 and up to 200 additional employees by July.
CareCore National LLC, based in Wappingers Falls, N.Y., already employs 270 at the call center in northern Colorado Springs. Employees there authorize whether patients of various insurance companies can get imaging procedures, such as MRIs and CT scans. CareCore, which already has expanded twice in the Springs, is among 13 firms that have moved to or expanded in the Springs this year. The firms, which were recruited or assisted by the Greater Colorado Springs Economic Development Corp., plan to employ 1,537 within five years. EDC will honor 12 of the companies, along with another firm and a nonprofit that expanded here without its help, during its monthly luncheon at noon Tuesday at the Cheyenne Mountain Resort. One expanding company has declined to be identified. That is the fewest number of new jobs created since 2003 and barely replaces the 1,183 jobs lost in layoffs by 10 local employers this year. Last year, employers moving to or expand- ing in the Springs planned to employ 2,460, and local employers cut 983 jobs. EDC tracks only primary employers, which it defines as those that produce goods and services that are sold elsewhere. Those jobs typically are betterpaying, bring wealth to the area and create more jobs among retailers, suppliers and other firms. CareCore recently landed a large contract from a major insurer, which the company declined to identify, that has helped fuel growth that could add up to 400 employees to its local payroll within three years and require additional space for the call center. “We expect a lot of growth in the next year from business that we have already booked,” said CareCore Chief Executive Don Ryan. “Our hiring expectations really depend on how successful we are in finding qualified staff and space for that additional staff.” Thirteen major health insurers have hired CareCore to slow the growth in radiology procedures, including magnetic resonance imaging and CAT scans, Ryan said. Such procedures are growing at two to four times the expected rate, but up to 40 percent are unneeded, he said. CareCore hires doctors and nurses who earn more than $50,000 a year and personnel who take calls and handle administrative support and make more than $30,000 a year. For more information about the jobs, go to www.carecorenational. com/careers.asp. CONTACT THE WRITER: 636-0234 or wayneh@gazette.com MORE DETAILS To inquire about jobs, e-mail the company at springsjobs@prcnet.com. For more company information, go to www.prcnet.com.
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